Slots / Mobile
vg899 collects and uses your account data only to operate the platform and support your wallet activity — including transactions made through bKash, Nagad and Bank Transfer. This policy sets out what we collect, why we collect it and what choices you have, with access subject to your local law and eligible regions.
When you open an account with us, we collect the details you submit during registration — your name, contact information and the payment method you choose to link. If you transact through bKash, Nagad or Bank Transfer, we record the reference data attached to each transaction so that your account wallet stays accurate and disputes can be resolved. We also collect session data automatically: the device type, browser version, operating system and pages visited during your time on the platform. This lets us keep the mobile experience consistent whether you are on an Android browser or a desktop session. We do not sell your personal data to third parties for marketing. Data shared with payment processors — such as the mobile wallet operators behind bKash and Nagad — is limited to what those processors need to complete a transaction. We retain account records for as long as your account remains active and for the period required under applicable rules. After that, records are deleted or anonymised following our internal retention schedule. Jurisdiction rules apply; your rights under this policy depend on local law and the eligible regions from which you access vg899.
Reference data from bKash payments is stored against your account wallet only to reconcile deposits and resolve any discrepancy you raise with support.
Nagad transfer references follow the same handling rule: retained for reconciliation, not shared beyond what the processor requires to complete the transfer.
Bank Transfer details are held under the same retention policy. We do not store full bank account numbers beyond what is visible in your own account transaction history.
This policy covers every part of the vg899 platform you access directly — your account dashboard, wallet, game lobby and support channels. It does not govern third-party websites linked from our pages, and it does not extend to the internal data practices of payment operators like bKash or Nagad beyond what they share with us to process your transaction. Understanding the boundary helps you know where to direct a data question.
All data collected when you log in, navigate the lobby or change account settings is covered. This includes device identifiers stored in your session to keep you signed in across page loads.
Deposit and withdrawal records processed through bKash, Nagad or Bank Transfer fall within this policy to the extent the data passes through our platform. The payment operator's own policy covers their side.
Cookies and similar tools we use to measure page performance and personalise the lobby layout are covered here. You can adjust cookie preferences through the settings link in your account.
Links to game studios, external information or third-party support tools are outside this policy's scope. Check those providers' own privacy documents for how they handle data independently of vg899.
Your account gives you practical control over the data we hold. Reviewing your personal details is straightforward: open the account settings page and check the profile section, where your registered name, contact details and linked payment method are displayed. If anything is inaccurate — a phone number used for Nagad notifications, for example — you can edit it directly from that page or ask support to apply the correction. You also have the right to ask us what data we hold about you. Send a written request through our published support route and we will respond with a summary of the records attached to your account. If you want to close your account and request data deletion, that option is available through the account settings page. Deletion is subject to our retention obligations, meaning some transaction records may be held for the required period before removal. Every request is handled individually; we do not apply a blanket processing window across all accounts.
Open account settings, navigate to the profile section and check the details stored against your login. Wallet transaction history is listed separately under the payments tab.
Edit your contact information or linked payment method directly in profile settings. For changes that require identity verification, follow the steps shown on the edit screen.
Submit a written data enquiry through the support route published on this site. We will return a summary of what is recorded against your account, subject to applicable rules.
Account closure and data deletion requests are accepted through the settings page. Some records are retained for the period required under our obligations before permanent removal.
If you have a question about this policy, want to correct account data or need to raise a concern about how your information is handled, use the support routes published on the vg899 platform. We do not invent response windows or hours, so check the contact page for what is currently shown. Every privacy enquiry is treated separately from general account support.
Open the chat widget from the account dashboard to raise a privacy question directly. Describe the data point you are asking about so the agent can route it to the right team.
Send a written privacy request to the email address listed on our contact page. Include your registered account name and the specific data concern so we can match the request to your record.
For self-service corrections — updating a phone number, changing a linked Nagad or bKash detail — go directly to account settings without needing to contact support first.
Data handling at vg899 follows a few consistent principles. We limit what we collect to what is needed to run your account and process your transactions. Access to personal records inside our platform is restricted to the functions that require it — support agents see account-level data only when you raise a ticket, not by default. Cookie data is used to keep the lobby working correctly on your device and to understand which sections get the most use, not to build marketing profiles for third parties. Retention periods are set against our obligations; we do not hold data indefinitely.
Your login credentials are stored in hashed form. We do not display your password in any account screen, and support agents cannot retrieve it — only a reset can generate a new one through the steps shown on the login page.
Cookies on vg899 cover session handling, lobby personalisation and basic performance measurement. Adjust your preferences through the cookie settings link in your account; disabling non-essential cookies does not affect login or wallet access.
Active account records are retained while your account is open. After closure, transaction records linked to bKash, Nagad or Bank Transfer are held only for the period our obligations require, then deleted or anonymised.
When this policy changes in a material way, we publish the updated version on this page. Continued use of your account after a posted update means you have seen the revised terms; check this page periodically.
These questions cover the points we hear most often about account data, wallet records and how to reach us with a privacy concern.
We collect the name, contact details and payment method you provide during registration. Session data — device type, browser, pages visited — is collected automatically. We do not collect data beyond what is needed to run your account and process your transactions through bKash, Nagad or Bank Transfer.
We share data with payment processors only to the extent needed to complete a transaction. We do not sell your personal data to advertisers or marketing companies. Game studios providing lobby content do not receive your personal account data through our platform.
Send a written request through the support contact route listed on our contact page. Include your registered account name so we can match the request. We will return a summary of the records attached to your account, subject to applicable local rules and eligible regions.
Most details — contact number, linked Nagad or bKash information — can be edited directly in account settings under the profile section. Changes that require identity verification will show the required steps on screen; support is available if you get stuck.
Transaction records, including those linked to bKash, Nagad and Bank Transfer, are retained for the period our obligations require after account closure. After that period, records are deleted or anonymised. The exact retention window depends on applicable rules for your region.
This policy covers data as it passes through and is stored by vg899. The mobile wallet operators — bKash and Nagad — have their own privacy documents that govern their side of a transaction. We recommend checking those directly for questions about data held by the wallet provider.